Learning How to Use a Cellular Phone: Comparison Between German and Chinese Users
نویسنده
چکیده
INTRODUCTION According to the literature of cross-cultural and intercultural psychology, German and Chinese people organize their actions along different cultural norms (Bond 1992; Thomas 1996a). The objective of this study was to examine whether these differences—mainly differences of social interaction—also influence the use of typical daily products—in this case, cellular phones. One point of interest is the attitude toward different sources of information about how to use a cellular phone (for example, a user manual, online help accessible by pressing the help key, short reference manual, or informal help from friends). Furthermore, I focused on the actual use of the user manual.
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